Cancellation Policy
November 17, 2021 2022-01-04 0:18Cancellation Policy
Cancellation Policy
Live Workshops (in-person or Zoom): Registration for a individual live CEU course can be cancelled up to 48 hours before the time of the scheduled course for a full refund.
On-Demand CEU courses: Cancellation for an on-demand digital training can be made at any time before accessing the course for a full refund. Once a course has been accessed, however, no refund will be offered.
Participants will be refunded the full amount of the registration minus the administrative fee for the credit card refund processing for any qualifying cancellations. Requests for a refund must be sent in writing to Hello@CultureAlly.org. An administrator will be in contact within 2 business days to address refund requests. Approved refunds will be issued within 5-7 business days.
Attendance Policy
In order to maintain CEU provider status with accrediting entities, attendance and participation in live CEU workshops (in-person or via Zoom) is strictly monitored. CEUs will only be granted to participants who attend the entire workshop. No partial credit is given.
Grievance Policy
Culture Ally is fully committed to conducting all activities in strict conformance with the requirements and standards of the California Association of Marriage and Family Therapists CEPA program and the National Association of Social Workers CE Approval Program.
Culture Ally will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Program Administrator in consultation with the social work consultant and psychologist consultant.
While Culture Ally goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to the attention of the conference/workshop staff which will require intervention and/or action on the part of the staff. This procedural description serves as a guideline for handling such grievances.
When a participant reports a grievance and expects action on the complaint, the following actions will be taken.
- The participant will be asked to put their concerns in writing and submit this in email form, as soon as possible, to Hello@CultureAlly.org. The email should include the workshop title and date, the participant’s name and contact information, and the issue.
- If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the Program Administrator will provide the comments to the speaker, assuring the confidentiality of the grieved individual.
- If the grievance concerns a workshop offering, its’ content, level of presentation, or the facilities in which the workshop was offered, the Program Administrator will mediate and will be the final arbitrator. If the participant requests action, the Program Administrator will:
- attempt to move the participant to another workshop or
- provide a credit for another workshop or
- provide a partial or full refund of the workshop fee.
- Confidential records of all grievances, the process of resolving the grievance, and the outcome will be kept in the locked files of the Program Administrator. All applicable written grievances and Culture Ally’s written response to the grievances are also reported to the organizations that provide CEU provider status to Culture Ally when requested as part of the renewal process.
Accommodations
To request accommodations for special needs, please email the Program Administrator at Hello@CultureAlly.org.